Privacy policy

Privacy Policy

Perception 2 Practice Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.p2practice.com) and any related services provided through Kajabi, our learning platform., including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information Collection

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, postal address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We use third-party service providers, including Stripe, to facilitate secure payment processing. When you make a purchase, your payment data is transmitted to Stripe for processing, which may include storage and processing in jurisdictions outside of the UK. Stripe’s privacy policy governs their handling of personal data, and we recommend reviewing it.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

Data from Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

Use of Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience.

Specifically, we may use information collected about you via the Site to:

Create and manage your account.

Process your transactions and deliver the services you request.

Process payments securely using Stripe for transaction handling, which may involve transferring your data internationally.

Email you regarding your account or order.

Send you newsletters, updates, and promotional materials.

Improve the Site and our services.

Monitor and analyse usage and trends to improve your experience with the Site.

Provide customer support and respond to your inquiries.

Fulfil and manage purchases, orders, payments, and other transactions related to the Site.Administer contests, promotions, and surveys.

Data Sharing and Disclosure

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. Specifically, we use Stripe for payment processing. Stripe’s role includes securely processing payment information, and your payment data may be stored or processed in jurisdictions outside the UK. Please refer to Stripe’s privacy policy for more information.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies to provide advertisements about goods and services of interest to you.

Affiliates

Data Storage and Security

We use administrative, technical, and physical security measures to help protect your personal information. We are committed to maintaining the security of your payment information and comply with the Payment Card Industry Data Security Standards (PCI-DSS) to safeguard sensitive data. We use secure connections (SSL encryption) for data transfer and work with PCI-compliant service providers for payment processing. While we strive to protect your data, no security measures are completely foolproof, and we cannot guarantee absolute security. Stripe, our payment processing provider, is solely responsible for the security of transactions processed through its system. We encourage users to review Stripe’s privacy and security practices independently.

Cookies and Tracking Technologies

User Rights

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customise the Site and improve your experience. In addition to our own cookies, third-party providers, including Stripe, may use cookies and other tracking technologies on our Site for secure payment processing and fraud prevention. Please see our [Cookies Policy] for more detailed information on how these third-party cookies are managed.

Depending on your location, you may have the following rights with regard to your personal data:

The right to access

You have the right to request copies of your personal data

The right to rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

For any personal data processed by third-party providers (e.g., payment data processed by Stripe), you may need to consult their privacy policies to understand how to exercise your data rights with these third parties.

1. The Right to Erasure

You have the right to request that we erase your personal data under certain conditions.

When You Can Request Erasure

You have the right to request that we erase your personal data in the following circumstances:

The personal data is no longer necessary for the purposes for which it was collected or processed.

You withdraw your consent on which the processing is based, and there is no other legal ground for the processing.

You object to the processing, and there are no overriding legitimate grounds for the processing.

The personal data has been unlawfully processed. The personal data must be erased to comply with a legal obligation under UK GDPR, the Data Protection Act 2018, or other applicable data protection laws.

The personal data has been collected in relation to the offer of information society services to a child.

The personal data must be erased to comply with a legal obligation in Union or Member State law to which we are subject.

Exceptions to Erasure

We may refuse to comply with a request for erasure where personal data is processed for the following reasons:

To exercise the right of freedom of expression and information.

To comply with a legal obligation or for the performance of a task carried out in the public interest or in the exercise of official authority.

For reasons of public interest in the area of public health.

For archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes.

For the establishment, exercise, or defence of legal claims.

Requesting Erasure

To request the erasure of your personal data, please contact us by selecting "Enquiry" from the drop down menu on the "Contact Us" page on our website. We will respond to your request in accordance with applicable data protection laws.

2. The Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data under certain conditions.

When You Can Restrict Processing

You have the right to request that we restrict the processing of your personal data in the following circumstances:

You contest the accuracy of your personal data and want us to verify its accuracy.

The processing is unlawful, and you oppose the erasure of your personal data and request restriction instead.

We no longer need the personal data for the purposes of processing, but you require the data to establish, exercise, or defend legal claims.

You have objected to processing, pending the verification of whether our legitimate grounds override your rights and interests.

Effect of Restriction

Where processing has been restricted, we will only process your personal data with your consent, for the establishment, exercise, or defence of legal claims, for the protection of the rights of another person, or for reasons of important public interest.

Requesting Restriction

To request restriction of processing, please contact us by selecting "Enquiry" from the drop down menu on the "Contact Us" page on our website. We will respond to your request in accordance with applicable data protection laws.

3. The Right to Object to Processing

You have the right to object to the processing of your personal data under certain conditions.

Direct Marketing

You have the absolute right to object to the processing of your personal data for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose immediately.

Other Objections

You also have the right to object to the processing of your personal data where we are processing it for our legitimate interests, or for a task in the public interest or exercise of official authority, or for scientific or historical research or statistical purposes. However, this right is not absolute and may be overridden if we have compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.

Exercising Your Right

To object to the processing of your personal data, please contact us by selecting "Enquiry" from the drop down menu on the "Contact Us" page on our website. We will respond to your request in accordance with applicable data protection laws.

5. How to Exercise These Rights

You can exercise your rights regarding your personal data by contacting us using the contact information provided in this Privacy Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Submitting Requests

To exercise your rights, please send a written request, please contact us by selecting "Enquiry" from the drop down menu on the "Contact Us" page on our website. Include sufficient information to identify yourself and the nature of your request.

Verification

We may need to verify your identity before processing your request. This is to ensure that your data is protected and that requests are coming from the rightful owner of the personal data.

Response Time

We aim to respond to all legitimate requests within one month. If your request is particularly complex or if you have made several requests, it may take us longer. In this case, we will notify you and keep you updated.

Fees

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy.

Retention Periods

We will retain your personal data for as long as you have an account with us or as long as necessary to provide you with our services. We may also retain your personal data for a longer period as required by law or to resolve disputes and enforce our agreements.

Deletion of Data

When your personal data is no longer required, we will delete it securely. If deletion is not possible, we will anonymise the data so that it cannot be linked back to you.

Your Rights

You have the right to request that we delete your personal data at any time. To exercise this right, please contact us by selecting "Enquiry" from the drop down menu on the "Contact Us" page on our website.

7. Children's Privacy

Our services are intended for individuals aged 14 and over. We do not knowingly collect personal data from children under 14. If we become aware that a child under 14 has provided us with personal data, we will take steps to delete such information.

Parental Consent

If you are a parent or guardian and you are aware that your child under 14 has provided us with personal data, please contact us by selecting "Enquiry" from the drop down menu on the "Contact Us" page on our website. We will take steps to remove that information from our servers.

Age Restrictions

We encourage parents and guardians to observe, participate in, and/or monitor and guide their children's online activity to ensure that their privacy is protected.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Notification of Changes

We will notify you of any significant changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Effective Date

Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Site after we make changes is deemed to be acceptance of those changes.

9. Contact Information

If you have any questions or concerns about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us by doing the following:

Using the "Contact Us" page on our website, select "Enquiry" from the drop down menu for any Privacy Policy queries, or the appropriate option for your needs:

Enquiry: For general questions and information.

Refund: For refund requests and issues related to payments.

Support: For technical support and assistance with our services.

By using the specified contact options, we can ensure that your query is directed to the appropriate department and addressed promptly.

10. International Data Transfers

Your personal data may be transferred, processed, and stored in countries outside the UK where our service providers operate. Specifically, payment data handled by Stripe may be stored in data centres in various jurisdictions, subject to local data protection laws. We ensure that adequate safeguards, such as standard contractual clauses, are in place to protect your data in these transfers.

10.1 International Data Transfers

We may transfer, store, and process your personal data in countries outside of your own. These international data transfers are necessary for the provision of our services and to operate our business.

Global Data Handling

By using our services, you acknowledge that your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have different data protection laws than your country.

Business Operations

Transfers of your personal data are necessary for the performance of a contract between you and us, or for pre-contractual measures taken at your request.

10.2 Data Transfer Locations

Your personal data may be transferred to and processed in countries outside of the country where you reside. These countries may have data protection laws that are different from the laws of your country.

Transfer to Other Countries

We may transfer your personal data to the United Kingdom and other countries where we or our service providers operate.

Global Operations

As part of our global operations, your data may be processed by staff operating outside the EEA who work for us or for one of our suppliers.

10.3 Adequacy Decisions

We may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. These countries provide safeguards similar to EU data protection laws.

Adequacy Decisions by the European Commission

Transfers of personal data to these countries do not require any specific authorisation.

Non-Adequate Countries

For countries not recognised as providing adequate protection, we will ensure that a similar degree of protection is afforded to your data by implementing appropriate safeguards, such as standard contractual clauses approved by the European Commission or binding corporate rules.

11. Third-Party Websites

The Site may contain links to third-party websites and services that are not owned or controlled by us. This Privacy Policy does not apply to these third-party websites and services.

Links

Our Site may include links to other websites whose privacy practices may differ from those of Perception 2 Practice. If you submit personal information to any of those sites, your information is governed by their privacy policies.

No Control

We do not control third-party websites and are not responsible for their privacy practices or the content on their websites. We encourage you to review the privacy policy of any website you visit.

Third-Party Services

We may provide links to third-party services or integrate with third-party platforms. The use of these services will be subject to their own terms and privacy policies.

12. Marketing Communications

With your consent, we may use your personal data to send you marketing communications that we believe may be of interest to you. This includes information about our services, promotions, and upcoming events.

Opt-In

You will only receive marketing communications from us if you have opted in to receive them. You can opt in by subscribing through our website or by providing your consent when you register for our services.

Opt-Out

You have the right to opt out of receiving marketing communications at any time. You can do this by clicking the "unsubscribe" link in any marketing email you receive from us, or by contacting us directly by selecting "Enquiry" from the drop down menu on the "Contact Us" page on our website.

Third-Party Marketing

We will not share your personal data with third parties for their marketing purposes without your explicit consent.

13. Legal Basis for Processing Personal Data

We process personal data based on the following legal grounds:

Consent

We may process your personal data if you have given clear consent for us to do so for a specific purpose.

Contract

We may process your personal data when it is necessary for the performance of a contract to which you are a party or in order to take steps at your request before entering into such a contract.

Legal Obligation

We may process your personal data when we have a legal obligation to do so, such as keeping records for tax purposes or providing information to a public body or law enforcement agency.

Legitimate Interests

We may process your personal data when it is necessary for the purposes of our legitimate interests, provided that these are not overridden by your rights and interests. These legitimate interests include improving our services, ensuring the security of our services, and managing our business operations.